Most of your questions can be answered by your local CarMax store. You are also welcome to contact us at our Home Office:
By mail or phone:
CarMax Home Office
12800 Tuckahoe Creek Parkway Richmond, VA 23238
Phone: (800) 519-1511
Online: CarMax Customer Service
Social Media: Our customer relations team is also happy to help via Facebook and Twitter.
Customer Relations Specialists are available to assist you Monday through Friday, 9:00 am - 8:00 pm EST.
If you are a CarMax Auto Finance customer, you can find answers to your questions by visiting www.carmaxautofinance.com, or by accessing your account information online when you register with MyCarMax. You can also contact someone at CarMax Auto Finance in the following ways:
By mail or phone:
CarMax Auto Finance
Attn: Customer Service
P.O. Box 440609
Kennesaw, GA 30160
Phone: (800) 925-3612
Nationwide Multistate Licensing System & Registry (NMLS) License # 944287.
PLEASE NOTE: If you are not currently a customer of CarMax Auto Finance, please contact your nearest CarMax store with your questions.
We appreciate your interest in doing business with CarMax. Please send all materials for further review.
Write:
CarMax
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Email: marketing_carmax@carmax.com
For news media inquiries (not related to advertising or marketing) please visit our media center.
Thank you for your interest in becoming a CarMax supplier. Please complete the below Supplier Inquiry form and email to supplier@carmax.com
At CarMax, commitment to diversity is a cornerstone of our values. It’s also critically important for our business. We respect our suppliers for the products, services, and fresh ideas they contribute in order to help us operate more effectively.
We welcome any organization to contact us with information about their products, services, or proposals. If you’re a supplier who would like to submit information for consideration, please complete the Supplier Inquiry form.
Write:
CarMax
Attn: Strategic Sourcing and Procurement
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Phone: (844) 765-5757
Email: supplier@carmax.com
CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in The CarMax Foundation. Most of your questions can be answered on our website at foundation.carmax.com, or you can contact The Foundation directly:
Write:
The CarMax Foundation
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Email: kmxfoundation@carmax.com
If you have received a letter regarding unclaimed property please contact the Stale Check team for additional assistance.
Write:
CarMax
Attn: Stale Check Specialist
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Phone:(888) 922-7629 x4911
Email: stalecheck@carmax.com